Does a home security system really reduce the likelihood of being burglarised?
Yes. Studies reveal that homes with monitored home security systems were three times less likely to be burglarised. Another study placed the risk at 15 times less likely to be burglarised.
If my alarm is activated, how long will it take before the patrol guard gets here?
Patrol Guards are dispatched immediately upon receiving an alarm signal, should it be part of your response plan. Arrival times vary according to location and traffic conditions, however the industry standard is approximately twenty minutes and most companies achieve this.
Why does Signature Security Group not provide their own Patrol Service?
Signature is a monitoring company who also specialises in electronic security equipment. We are able to choose the right Patrol Company for you based on your location and their response times. This allows Signature Security Group to ensure the proven best patrol company in your area will be the one who responds to your alarm.
What if my phone line is cut?
Signature Security Group offers "wireless" options for monitoring. If your telephone line is cut, using Dual Path technology, the signal from your alarm will be carried by either a radio signal or a cellular signal to the Signature Monitoring Station.
Why should I choose Signature monitored service?
The Signature central monitoring stations provide 24 hour, 365 day a year protection whilst ensuring the correct response to each and every emergency. Without back-to-base monitoring, an alarm relies on neighbours and passers-by to act quickly in case of emergency. More often than not, people ignore these alarms altogether and the consequences can be devastating. Signature monitors every alarm we install so you have peace of mind all day, every day of the year.
If I have a pet, can I still have a Signature security system?
The latest design in motion sensors allows for pet movement while still providing ultimate protection. Detection sensors are now designed in an attempt to detect only human intruders. A sensor can be programmed not to alarm if the object is less than a specific size or temperature. Angling sensors up also can help to minimise false alarms caused by pets.
Where are your monitoring stations located?
Signature Security Group has three monitoring stations. These are located in Perth, Sydney and Auckland. Each Signature station monitors the other in case of emergency, and has the capacity to monitor 300 000 clients. Both of Signature's monitoring stations in Sydney, and Perth are classed as Grade A1. In Auckland, Signature's monitoring station is a member of the New Zealand Security Industry Association (NZSA). All staff engaged in security work are licensed under appropriate State Law and in New Zealand, checks are made with the Justice Department.
What happens if my alarm is activated?
When your system is installed, a Signature service consultant will sit down with you and discuss a personalised response plan should your alarm activate. Whether the alarm is for fire, burglary, medical or personal injury a customised response plan will be in place for every situation. This way you can be sure that every alarm signal will be actioned as agreed with you.
My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from Signature Security Group, but no one called. Why not?
The system allows a brief period for you to turn off your system before an alarm signal is sent to the monitoring station. This gives you enough time to cancel the signal and prevent a false alarm.
If the power goes off, will my alarm still work?
Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to the monitoring station so you can be notified.
Will I get a discount on my home or business insurance?
Most insurance companies offer home and business owners a discount of up to 15% or more on homes with monitored security systems. Check with your insurance agent.
